Today at work it was time to finalise the deals over getting new interactive Smartboards into some of the rooms.
After extensive e-mail haggling with the company in question I finally got the deal I wanted and we can probably go ahead and order them tomorrow.
Part of the whole package was to get a new laptop for general ICT use.
I honestly thought this would be the easy part of the whole thing. Seeing as the previous ICT tech had outfitted the whole place in Dell servers and workstations I thought I'd order the laptop from Dell as well.
Oh, what a bloody mistake that one turned out to be.
You really wouldn't think it would be that difficult to ask one question and then give them £400 in exchange for laptop but dear god almighty it was.
5 phone calls. After being on hold for at least 5 minutes each time, the operator I spoke to transferred me to the sales department after I patiently told him I wanted to buy 1 laptop for business / educational account.
Or at least that's what I kept asking him to do.
Now I don't know about you, but I think a big company like Dell should probably have a big red button on the phone that's marked
"Immediate transfer to sales, this ones desperate to spend money"
It seems that Dell have a button marked "Random".
Home service voicemail.
Silence followed by disconnection.
Dell server sales, mailbox full, disconnection.
Answerphone to sales team.
That was it, the last one got a snotty message suggesting that it shouldn't be this hard to give a company selling computers a few hundred quid for a bloody computer.
Hopefully tomorrow I may get a call back.
Of course, at some point in the future I imagine we'll be going through the trial of getting a new house computer.
Somehow I don't think Dell will be top of the list now.
Finally spoke to someone from the educational department. Apologies etc.
Informed them of the £359 laptop I wanted. Then the bloke told me that we could only have that one if we ordered off the website with a personal credit card. The cheapest we could order as a school on invoice was £440.
What a complete con this whole Dell experience is turning out to be.
He's meant to be getting back to me with a sub £400 deal tomorrow.